Shipping policy, returns and exchanges
Shipping zone
We only offer free shipping services to orders made to the U.K.
Processing time
Orders within the U.K. are subject to free shipping and take 2-3 business days to arrive. If an order is received before noon, it's often shipped on the same day; otherwise, within 24 hours.
Shipping methods
Orders for bedding UK are dispatched from our London warehouse via Royal Mail, DPD or EVRI. If you have any questions about the arrival of your order- contact us at hello@sheetstory.com.
Order confirmation
Upon placing your order, you should receive a confirmation email with your details; it'll include your:
Order number
Billing +Shipping address
Product name + Quantity
Once your Sheet Story order is shipped, you will receive a shipping confirmation email with your tracking number.
Order changes and cancellations
If you need to change your order or cancel it, please contact our team immediately at hello@sheetstory.com for assistance.
Need help? Shoot us an email: hello@sheetstory.com
Feel free to unwrap and assess your bedding. Neat folding into original packaging isn't mandatory for returns. To minimize waste, avoid tearing the packaging, and include it with your return for potential reuse.
Due to hygiene considerations, we are unable to process returns for bedding that has been slept in or washed due to a change of mind. Nonetheless, we are here to assist you in any other way possible. Please reach out to us via email at hello@sheetstory.com
Unfortunately, we cannot accept change of mind returns for bedding that has been slept in or washed. Nevertheless, we are here to assist you in any way possible. Please email us at hello@sheetstory.com
Yes, for unused and unwashed items, we will cover the cost of return postage. Just print out the label, and you can drop it off at your local drop off point.
Our bedding is meticulously crafted for durability. Should you encounter any issues, contact us anytime, and we are committed to resolving them to your satisfaction.
