Delivery & returns
Fast, tracked UK delivery from our London warehouse, and clear answers if you need to send something back.
- Free UK delivery over £80
- Free return postage on unused items
- OEKO-TEX certified
How delivery works
-
You order
Order confirmation
Upon placing your order, you should receive a confirmation email with your details; it'll include your:
- Order number
- Billing + delivery address
- Product name + Quantity
-
We dispatch
Often the same day
If an order is received before noon, it's often dispatched from our warehouse on the same day; otherwise, within 24 hours. Orders are dispatched from our London warehouse via Royal Mail, DPD or EVRI.
-
It arrives
Usually 1-3 business days
Orders within the UK will usually take 1-3 business days to arrive. Once your Sheet Story order is shipped, you will receive a delivery confirmation email with your tracking number.
Delivery locations
We only offer our fast delivery services to customers in the UK.
Order changes and cancellations
If you need to change your order or cancel it, please contact our team immediately at hello@sheetstory.com for assistance. Please allow 1-2 business days for a response.
Questions about your delivery?
Tracking is supplied. If you have any questions about the arrival of your order please contact us at hello@sheetstory.com.
Returns and exchanges
Simple answers about sending something back.
Original packaging required for returns?
Feel free to unwrap and assess your bedding. Neat folding into original packaging isn't mandatory for returns. To minimise waste, avoid tearing the packaging, and include it with your return for potential reuse.
Can I sleep in my sheets or bedding and still return them?
Due to hygiene considerations, we are unable to process returns for bedding that has been slept in or washed. Nonetheless, we are here to assist you in any other way possible. Please reach out to us via email at hello@sheetstory.com
Can I return sheets that have been washed?
Unfortunately, we cannot accept change of mind returns for bedding that has been slept in or washed. Nevertheless, we are here to assist you in any way possible. Please email us at hello@sheetstory.com
Is return postage included?
Yes, for unused and unwashed items, we will cover the cost of return postage. Just print out the label, and you can drop it off at your local drop off point.
Our Sheet Story bedding is meticulously crafted for durability. Should you encounter any issues, contact us anytime, and we are committed to resolving them to your satisfaction.
